Last year we did it big at Dreamforce with a ton of sessions, an amazing giveaway, the conference’s best happy hours and more. We are back again, Trailblazers, for 2018.
Here are some of our big announcements:
Platinum Sponsorship, VIP Lounge and More
Talkdesk is sponsoring at the Platinum level and, back by popular demand, we’re bringing back the Talkdesk VIP Lounge at Tropisueno Restaurant. Catch all the highlights of last year here.
Join Us at Our Booth
Stop by booth #904 to see how Talkdesk is making customer experience your competitive advantage.
Schedule a Meeting
Enter to win some amazing prizes at Dreamforce (who likes Peloton bikes?) by scheduling a short meeting with Talkdesk. Schedule a meeting now here.
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Dreamforce is host to thousands of sessions featuring some of the industry’s top leaders. Join Talkdesk at our four sessions to see how intelligent contact center technology is driving smarter sales and service experiences.
3 Surefire Ways Your Contact Center Can Exceed Customer Expectations
Michael Zurat – Director, Engagement Solutions at Cognosante
Folia Grace – VP, Marketing at Talkdesk
According to Salesforce, 70% of Customer Journeys start in digital channels. At the same time, only 1% of customer data is used for effective, proactive engagement. Find out how leading global brands are winning the customer experience battle and beating the competition through a combination of cloud contact center agility, Salesforce integration and data intelligence. Hear from Cognosante’s Michael Zurat how leveraging data & analytics improves quality and reduces case handling time. You’ll also get a sneak peek into the future of the contact center, including leveraging customer context and AI. Join us and discover practical ways to reduce friction, improve the customer journey, and increase loyalty among today’s digitally empowered customers.
Aligning Customer Success and Service to Drive Company Growth
Gillian Heltai – VP, Client Services
Customer expectations have changed. They want personalized support, consistent experiences, and proactive, consultative engagement. And if they don’t get it they will go elsewhere. According to Accenture, 41% of U.S. consumers said they ditched a company because of poor personalization and lack of trust. Building customer loyalty requires more than just great service – it also requires a great customer success program. In this session, you’ll hear about best practices to better align your success and service teams. We’ll share how to identify areas of opportunity to add value to your customers and streamline the process to quickly resolve their issues. And you’ll learn about the different tools you can use to empower your teams to create amazing customer experiences
Raising the Bar for the Next Generation of Customer Service
Michael Zarzeka – SVP, IT and Systems at SICOM
Shep Maher – SVP, Sales at Talkdesk
Thriving organizations are embracing the challenge of changing consumer expectations by ditching the inflexibility of legacy systems and adopting modern, disruptive tools and technology. Join us to hear how SICOM, a restaurant technology provider serving more than 25,000 restaurants, reinvented their service experience by leveraging the cloud to provide the scalability and agility they needed to surpass the dizzying pace of change. Mike Zarzeka, SVP of IT and Systems at SICOM will share successes and lessons learned from their service transformation, including how to identify “must-haves” like a deep Salesforce integration, advanced reporting and analytics, a simple UI and administration, and fast enablement of both onsite and remote workforces. Are you ready to raise the bar on customer service? Join us for practical advice on how to take the right steps for success.
The Essential Customer Experience Checklist: Create your Competitive Advantage
Gillian Heltai – VP, Client Services
Winning in the CX economy demands a service and support model that instills harmony and consistency throughout the customer journey. During this high-energy workshop, we will uncover proven CX methodologies, and explore new ways to leverage Salesforce Service Cloud to better understand your customers and proactively address their needs. We’ll also share best practices to ensure that your employees are empowered on their mission to meet your cultural and CX objectives.