Everything seems to be changing — quickly. Just a few short weeks ago, my schedule was somewhat predictable, at home and in the office. I think most of the world felt the same way, as routine as those schedules may have been. Parents dropped children off at school, cruise ship staff greeted new passengers, hotel housekeeping hurried to turn rooms for the next guests, retailers stocked-up on seasonal items, etc. It was predictable and comfortable. Then everything changed.
Change is hard, especially in times of crisis. The coronavirus (COVID-19) pandemic infused into our global economy a level of uncertainty and change no one expected and few prepared for. However, it’s in times such as these that we see the true hearts of people and companies who come together to support each other — with nothing expected in return.
One of the reasons I joined Talkdesk® was its passion for customer service. “Customer -obsessed” isn’t just a slogan, it is the culture here. In a world of change, that is the constant. As uncertain as recent weeks have been, our focus on supporting Talkdesk customers has remained true and unwavering. The pandemic has raised complex conditions for many customers, and we take very seriously our role in not only easing their burdens now but also helping them plan for a return to normalcy.
One of the most gratifying aspects of my role is seeing customers succeed. That happiness triples when I can help companies put in place the right technology and business continuity plans, protecting them from operational strain and ensuring the safety of their employees. Last week, a contact center manager asked me how to address her surge in call volume while at the same time moving her team of agents to a remote working environment. “Can you help?,” she asked. My answer was a confident, “Yes, we can address both needs quickly, and we’re uniquely poised to help.”
Moving now to a cloud contact center is one of the best ways a company can maintain operations, support the health of employees and ensure service delivery to customers. Unsure of how to make the move to the cloud or transition to a virtual contact center? Let me share two examples of how Talkdesk can address the near-term needs that also position organizations to leverage the long-term benefits:
More than ever, we’re here to understand what a business pivot means for our customers during these uncharted times. We’re in this together. We have an entire team of “customer-obsessed” employees committed to supporting every customer, large and small, with business continuity needs.
I put together a short video (from my home office) about what it means to be on this journey with our customers and what steps Talkdesk is taking to ensure the well-being of its own employees globally.
I am so proud of the work we do each day to ensure our customers feel valued, have the tools they need to reach their goals, and most importantly, know that one thing will never change: Talkdesk’s loyalty to them. In times such as these, you see the hearts of people and companies. The heart of Talkdesk is about helping our customers.
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