Contact Center Trends

6 Customer Experience Tips You Can’t Live Without

6 Customer Experience Tips You Can’t Live Without
by Steve Bell

April 1, 2019

min read

"Greatness is not a function of circumstance. Greatness, it turns out, is largely a matter of conscious choice, and discipline."

Jim Collins (Author of Good to Great)

"You have to skate to where the puck is going to be, not where it’s been."

Wayne Gretzky

"Micromanage the process, not the people."

Joe Apfelbaum

"From a customer’s perspective, when something goes wrong, the overriding sentiment is: Help me fix it."

Matthew Dixon (author of The Effortless Experience)

"Show me the money!"

Rod Tidwell (Cuba Gooding Jr.)

"If you ain’t first, you’re last."

Ricky Bobby (Will Ferrell)

Discover How Talkdesk Can Make CX Your Competitive Advantage

Steve Bell

Steve is Senior Director of Product Marketing at Talkdesk. Steve is a Seattle transplant with a passion for music, wine, food, and travel.

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