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6 Customer Experience Tips You Can’t Live Without

6 Customer Experience Tips You Can’t Live Without
by Steve Bell

April 1, 2019

"Greatness is not a function of circumstance. Greatness, it turns out, is largely a matter of conscious choice, and discipline."

– Jim Collins (Author of Good to Great)

"You have to skate to where the puck is going to be, not where it’s been."

– Wayne Gretzky

"Micromanage the process, not the people."

– Joe Apfelbaum

"From a customer’s perspective, when something goes wrong, the overriding sentiment is: Help me fix it."

– Matthew Dixon (author of The Effortless Experience)

"Show me the money!"

– Rod Tidwell (Cuba Gooding Jr.)

"If you ain’t first, you’re last."

– Ricky Bobby (Will Ferrell)

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Steve Bell

Steve is Director of Product Marketing at Talkdesk. Steve is a Seattle transplant with a passion for music, wine, food, and travel.

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