San Francisco had a busy week at Dreamforce 2017 last week. Talkdesk had a great time showing off our intelligent contact center technology and sharing ideas for the future of the industry. Here’s a quick rundown of some of Talkdesk’s activities from Dreamforce 2017:
#1: Gadi Shamia shared five crazy ideas for transforming customer experience to a packed breakout session
Gadi’s idea that agents should have real-time customer information received a spontaneous round of applause from the audience. Check out all of his crazy ideas in our live blog from the session.
#2: We gave away a Porsche!
Our lucky grand prize raffle winner drove home from Dreamforce in a brand new 2018 Porsche Cayman. Runners up won awesome prizes including a Peloton bike, a custom Indochino suit, a Nectar mattress and pillow set and many more.
#3: Peter Coffee, VP of Strategic Research at Salesforce, interviewed Tiago for the Dreamforce Day of Compassion Pre-Show
“You used the phrase ‘customers of our customers.’ That’s such an important concept,” said Peter Coffee, VP of Strategic Research at Salesforce to Tiago Paiva, CEO of Talkdesk. Check out the full video on Salesforce Live.
#4: Matt Heiss shared the story of Peloton’s journey from kickstarter to national fitness trend
The billion dollar startup, founded in 2012, has cornered the indoor fitness market, combining cutting-edge bike technology with world-class trainers, equipment and analytics to make world-class fitness classes available at home. Matt Heiss, Peloton’s Director of Sales Operations, filled the room at Talkdesk’s kickoff Dreamforce 2017 session. Find out how Matt reshaped Peloton’s inside sales process to optimize for rapid growth.
#5: HotelTonight, Caviar and Evernote showed us what it truly means to go above and beyond customer expectations
High-growth, mobile-first companies HotelTonight, Caviar and Evernote empower agents with customer data, measure what matters with real-time analytics and think outside the box to deliver exceptional customer experience and operate efficiently at scale. Check out the live blog for tips from these leaders’ experiences building cultures of empowerment and stories of what it means for agents to truly go above and beyond expectations.
#6: Vivino shared secrets about pioneering the wine industry’s move to digital
Wine customers are a particular bunch. Chad Boonsupa, Head of Global Customer Support of Vivino, shared the story of how he used Talkdesk to shift the wine industry to an online marketplace using buying data, highly customized customer service and automated reporting.
#7: IBM iX premiered their thinkLeaders panel in the SFMOMA with “The Future of Customized Experiences” featuring Gadi Shamia of Talkdesk, NextUser and Agent IQ
“Customer experience is the total sum of interactions that a brand has with their customers,” said Gadi Shamia, Talkdesk COO, at IBM iX’s first thinkLeaders panel at Dreamforce. The panel, held in the SFMOMA’s In Situ restaurant, explored the on-demand world of customer experience and spoke with leaders at companies who are delivering customized journeys best: Talkdesk, NextUser and AgentIQ.
#8: We gave away 3,000 pieces of chocolate at the Talkdesk Booth in the Dreamforce Customer Success Expo Hall
Talkdesk was a Titanium Sponsor at Dreamforce, so we had plenty of opportunities to talk to expo visitors about how our intelligent contact center can help them. We made some great new friends and gave away more than 3,000 pieces of chocolate and prizes to booth visitors. It was a fantastic opportunity to learn more about how companies are using their contact centers today and show them about where Talkdesk is going.
#9: We munched on sandwiches and gave attendees sweet new shades
Dreamforce attendees kicked back in bean bags and picnic tables between sessions to enjoy lunch and Talkdesk sunglasses at Yerba Buena Gardens.
#10: 1,000 people relaxed at Talkdesk’s Elixir Hours in our VIP Lounge
More than 1,000 Dreamforce attendees came by Talkdesk’s Elixir Hours to enjoy margaritas, savor our delicious candy bar, take pictures in the selfie mirror and take home a personalized cup from graffiti artist Kuya George.
#11: Marissa Kraines interviewed Tiago on Salesforce Live
Marissa Kraines interviewed Tiago Paiva, CEO of Talkdesk, and Matt Heiss of Peloton to learn about Talkdesk for Sales for Salesforce Live.
#12: We rocked out to Alicia Keys and Lenny Kravitz at Dreamfest 2017
We rocked out to a world-renowned DJ at WalkMe’s Temple Night Club Party, complete with a fully stocked open bar, premium locally made appetizers, an interactive photo booth and networking opportunities with over a thousand Dreamforce attendees.
#13: We talked business transformation with Geoffrey A. Moore, author of “Crossing the Chasm”
Geoffrey hosted an executive roundtable to discuss industry trends including intelligence and autonomy. New companies have a level of customer service personalization, speed and responsiveness that old companies don’t have and can use these new tools to create more meaning connections. Talkdesk will be covering learnings from this session in upcoming content pieces, so stay tuned to learn more.
#14: Aduro, TalkIQ and AutoReach gave us a glimpse of their artificial intelligence-powered CX
Customer experience is the sum of all interactions with a brand. When it comes to support and sales, customers expect intelligent, customized experiences right away. Leaders from Aduro, TalkIQ and Autoreach share how intelligence has been used at to achieve a variety of CX goals.
#15: Dreamforce 2017 attendees got early access to Talkdesk for Sales demos in the Lodge
Conference attendees got early access to a demo of Talkdesk for Sales, our newest product, in the Dreamforce Sales Lounge. We announced Talkdesk for Sales at Dreamforce 2017 to help inside sales teams handle more calls, have more productive outcomes and get the coaching they need to convert and close more business.
#16: Artificial Intelligence emerged as an industry theme
The topic on everyone’s lips at Dreamforce was artificial intelligence. Industry leaders are leaning in to find new ways to improve sales and customer experiences using artificial intelligence. It’s exciting to think about how these intelligent products will work together in the future.
#17: Looking forward to seeing you next year!
It’s never too early to start counting down to next year’s busy event calendar. We’re taking everything we learned back to our office to improve the way we work and the way we treat our customers. Let’s swap stories when we run into each other next year.
To learn more about Talkdesk, our intelligent contact center or how your sales and support teams can benefit, set up a call with one of our experts by clicking the button below.