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How AI is delivering a new generation of CX analytics

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Thanks - the Talkdesk Team.

SPEAKERS: 
Sheila McGee-Smith, President and Principal Analyst at McGee-Smith Analytics, LLC 
Rob Peterson, Global Head, CX Strategy and Value Consulting at Talkdesk
Contact centers spend significant resources evaluating agent effectiveness and customer sentiment, but don’t always know if they are capturing the right data, creating the right KPIs and sharing the available analytics to allow them to improve agent and customer metrics. Has your approach to analytics been re-evaluated to take advantage of today’s cloud and AI technology?
Join Sheila McGee-Smith, President &amp; Principal Analyst at McGee-Smith Analytics, LLC, and Rob Peterson, Head of CX Strategy at Talkdesk, as they pull back the curtain on the analytics “black box” and introduce a vision to measure technology as a leading indicator of exceptional CX and business outcomes.

Fill out the form to watch the recording.

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Sheila McGee-Smith

Rob Peterson

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Talkdesk AI Trainer

Generative AI and the healthcare contact center of the future

The global state of CX 2023

Maximize contact center efficiency: Empower peak performance with AI-powered assistance

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Register and watch the How AI is delivering a new generation of CX analytics Webinar.