CX Never Sleeps: 2020 Lessons Learned with Tuft & Needle

Watch on-demand!

On-demand Webinar

Amber Scott, Head of Customer Experience, Tuft & Needle
Duane Peck, Director of Industry Marketing, Talkdesk

2020 was a trying year for brands and retailers. Ecommerce growth exploded, cementing new digital habits, and many consumers were frustrated by supply chain and fulfillment delays. In this conversation with Amber Scott, Tuft & Needle’s head of customer experience, Talkdesk shares the impact the pandemic has had on customer loyalty, changes the firm has made to its CX strategy, and other lessons that all businesses can learn from 2020.

The webinar examines:

  • How Tuft & Needle navigated shipping delays
  • The evolution of their brick and mortar strategy
  • CX advice for other DTC firms
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