Amber Scott, Head of Customer Experience, Tuft & Needle
Duane Peck, Director of Industry Marketing, Talkdesk
2020 was a trying year for brands and retailers. Ecommerce growth exploded, cementing new digital habits, and many consumers were frustrated by supply chain and fulfillment delays. In this conversation with Amber Scott, Tuft & Needle’s head of customer experience, Talkdesk shares the impact the pandemic has had on customer loyalty, changes the firm has made to its CX strategy, and other lessons that all businesses can learn from 2020.
The webinar examines: