CX Innovators July: Wins from Nassau Financial Group

Join us for the July edition to hear how Nassau Financial Group, a digitally enabled financial services provider is transforming customer experience. In this interactive session, you’ll learn how Nassau Financial Group:

• Enhanced customer satisfaction by personalizing interactions and optimizing call routing—reducing call transfers by 4.5% and maintaining a Trustpilot rating of 4.9 out of 5.

• Improved agent satisfaction by cutting average talk time by 90 seconds.

• Applied practical strategies that can be adapted across industries to improve CX outcomes.

Don’t miss this chance to get actionable insights from CX leaders who are shaping the future of customer engagement.

Join us on Jul. 16 at 9 a.m. PST | 12 p.m. EST | 5 p.m. GMT to take your CX to new heights.