Contact Center Security: 2019 in Review & Looking Ahead in 2020

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Edgar Pimenta, Information Security Director, Talkdesk
Evan Dobkin, Senior Product Marketing Manager, Talkdesk

As the leader in contact center security and compliance, Talkdesk has earned more than thirty security certifications and recently became the first contact center provider to certify on ISO 22301:2012 for Business Continuity Management. While these areas were formerly the unique concern of high level security and IT teams, ensuring the organization and its customers are protected is now top of mind for everyone who has access to ever-increasing amounts of sensitive data.

Join Talkdesk for a year in review as we look back at the impacts that security and compliance requirements are having on every contact center and what trends to expect in 2020. We’ll explore how forward-thinking contact centers are using digital transformation to meet changing customer demands for data privacy and how that drives even better customer experiences.

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