2024 Talkdesk Bank and Credit Union Contact Center Benchmark Report

In the ever-evolving landscape of banking customer service, the contact center plays an increasingly important role in deposit retention and customer loyalty. Understanding and optimizing key performance indicators (KPIs) within the contact center is imperative for financial institutions to meet the evolving expectations of their customers.

Here you will learn more about how:

• Top-priority KPIs shaping contact center success.
• Current performance landscapes and actionable improvement strategies.
• Future projections – where industry leaders aim to be by 2027.