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5 important considerations for responsible AI use in contact centers

By Rei Kasai

MAIS INFORMAÇÕES
Responsible Ai

Veja as últimas novidades.

7 ways to improve customer experience

Tendências nos contact centers

7 ways to improve customer experience
Celia Cerdeira

Por Celia Cerdeira

IVR hacks that are killing your contact center performance

Inteligência Artificial

IVR hacks that are killing your contact center performance
Crystal Miceli Headshot

By Crystal Miceli

5 important customer service skills in an AI contact center

Inteligência Artificial

5 important customer service skills in an AI contact center
Celia Cerdeira

Por Celia Cerdeira

Bringing generative AI to on-premises contact centers: Talkdesk Ascend Connect

Inteligência Artificial

Bringing generative AI to on-premises contact centers: Talkdesk Ascend Connect
Pedro Andrade Partner Tech Connect

By Pedro Andrade

Customer service automation tools to improve the customer and agent experience

Tendências nos contact centers

Customer service automation tools to improve the customer and agent experience
Celia Cerdeira

Por Celia Cerdeira

Autonomous virtual agents: Soaring with Talkdesk Autopilot

Inteligência Artificial

Autonomous virtual agents: Soaring with Talkdesk Autopilot
Pedro Andrade Partner Tech Connect

By Pedro Andrade

Celebrating inspirational women breaking barriers in CX

História de sucesso

Celebrating inspirational women breaking barriers in CX
Amy.payne.headshot

By Amy Payne

The AI revolution in CX: Generative AI for customer support

Inteligência Artificial

The AI revolution in CX: Generative AI for customer support
Pedro Andrade Partner Tech Connect

By Pedro Andrade

Best practices for customer service chatbots

Tendências nos contact centers

Best practices for customer service chatbots
Celia Cerdeira

Por Celia Cerdeira

5 key barriers to digital transformation in banking

Serviços Financeiros e Seguros

5 key barriers to digital transformation in banking
Rahul Kumar

By Rahul Kumar

9 effective customer retention strategies

Tendências nos contact centers

9 effective customer retention strategies
Celia Cerdeira

Por Celia Cerdeira

How to improve first contact resolution: A guide for managers

Tendências nos contact centers

How to improve first contact resolution: A guide for managers
Celia Cerdeira

Por Celia Cerdeira

New Talkdesk Brand


Talkdesk

A Talkdesk faz história

MAIS INFORMAÇÕES
4 AI-powered tools for analyzing the voice of the customer

Inteligência Artificial

4 AI-powered tools for analyzing the voice of the customer
Celia Cerdeira

Por Celia Cerdeira

6 emerging contact center automation trends for 2024

Inteligência Artificial

6 emerging contact center automation trends for 2024
Celia Cerdeira

Por Celia Cerdeira

Modernizing customer experience KPIs with generative AI

Inteligência Artificial

Modernizing customer experience KPIs with generative AI
Celia Cerdeira

Por Celia Cerdeira

Healthcare contact center best practices for improved patient experiences

Healthcare & Life Sciences

Healthcare contact center best practices for improved patient experiences
Jim Burke

Por Jim Burke

6 use cases for generative AI in customer service

Inteligência Artificial

6 use cases for generative AI in customer service
Celia Cerdeira

Por Celia Cerdeira

A Talkdesk consumer survey reveals the ethical considerations of AI in retail

Varejo e Bens de Consumo

A Talkdesk consumer survey reveals the ethical considerations of AI in retail
Shannon Flanagan Grey

By Shannon Flanagan

The ultimate guide to contact center workforce management using AI

Tendências nos contact centers

The ultimate guide to contact center workforce management using AI
Celia Cerdeira

Por Celia Cerdeira

Talkdesk CX Innovators awards: 4 tips for customer experience innovation

História de sucesso

Talkdesk CX Innovators awards: 4 tips for customer experience innovation
Amy.payne.headshot

By Amy Payne