Press Release

Talkdesk receives new security and business continuity certifications, leads contact center industry

Talkdesk sets the bar as first to achieve security certification for Business Continuity Management 

  • Talkdesk adds Information Security Management and Business Continuity Management security certifications
  • Talkdesk is first CCaaS provider to receive ISO 22301:2012 security certification
  • Talkdesk now holds more than 30 security certifications


SAN FRANCISCO – October 29, 2019 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced new certifications for information security and business continuity. The international standard for Information Security Management, ISO/IEC 27001:2013, specifies the requirements for an information security management system within the context of the organization. The international standard for Business Continuity Management, ISO 22301:2012, specifies requirements to establish, implement, maintain and continually improve a documented management system to protect against disruptive incidents. Talkdesk is the first, and only, Contact Center as a Service (CCaaS) provider to receive the ISO 22301:2012 security certification.

According to the International Organization for Standardization, these security certifications give world-class specifications for products, services and systems, to ensure quality, safety and efficiency. They help organizations manage the security of assets such as financial information, intellectual property, employee details or information entrusted to companies by third parties, and they are instrumental in facilitating international trade. 

“In an era where data security breaches are a common occurrence, Talkdesk is taking every available measure to ensure our customers’ data is protected,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk takes security seriously. We do whatever it takes to protect customer information and to ensure Talkdesk Enterprise Cloud Contact Center is always available and secure.”

With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. As the first CCaaS provider to offer ISO 22301:2012 certification, Talkdesk establishes a new benchmark for the industry and stands alone as the leader in CCaaS security and availability.

“Information security is Cognosante’s number-one goal,” said Michael Zurat, director of engagement solutions, Cognosante. “Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this.”

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About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo at

Media Contact:

Gavin Gustafson

[email protected] 

(801) 560-0073