Press Release

Talkdesk to Showcase How Companies Can Supercharge Contact Center Efficiency with Generative AI at Gartner Symposium

JK Moving to join Talkdesk on stage to share how the company increased its sales conversion rate and reduced average handle time using the Talkdesk generative AI-powered contact center platform

  • Talkdesk will showcase its flagship Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds, demonstrating how companies are achieving exceptional business and customer experience outcomes.
  • Talkdesk and JK Moving will share insights about artificial intelligence (AI) as a catalyst for improving customer experience (CX) on Wednesday, October 18, 2023 at 3:15 p.m. EDT.
  • Gartner Symposium attendees can connect with Talkdesk experts at booth #945.

SAN FRANCISCO – October 5, 2023 – Talkdesk®, Inc., a global AI-powered cloud contact center leader for enterprises of all sizes, today announced its participation in the Gartner® IT Symposium/Xpo™ 2023 conference, in Orlando, Florida from October 16-19, 2023. At the event, Talkdesk will showcase its flagship Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds, demonstrating how companies are achieving exceptional business outcomes.

At Gartner Symposium, over 80,000 CIOs and senior leaders will explore the technology, insights and trends shaping the future of IT and business, including generative AI (GenAI), business transformation, cybersecurity, customer experience, data analytics, executive leadership, and more. 

This year, Charanya Kannan, Talkdesk chief product, engineering, and customer officer, will join the ranks of esteemed speakers to share how companies are supercharging contact center efficiency with GenAI. Ken Cohen, senior vice president of sales, executive business development, and revenue growth for JK Moving Services, will accompany Kannan to share how the company has transitioned from a cost center into a profit center, increasing its sales conversion rate by 26% and repeat business by 35% using the Talkdesk GenAI-powered contact center platform. Together, Kannan and Cohen will share insights about how the Talkdesk GenAI portfolio — designed to simplify AI and deliver results from day one — provides customers with the tools they need to adopt and manage AI responsibly.

Gartner Symposium attendees can connect with Talkdesk experts and learn more about how Talkdesk is transforming customer experience (CX) with a new era of automation and intelligence for the contact center, powered by GenAI, at Talkdesk booth #945. Talkdesk representatives will be available throughout the event to engage in discussions, answer questions, and provide demonstrations of Talkdesk’s AI-powered contact center platform.

Supporting Quotes

“AI is a catalyst that propels contact centers into the future, enhancing customer experience, optimizing operations, and ensuring that every interaction is a step towards excellence,” said Charanya Kannan, chief product, engineering, and customer officer, Talkdesk. “It’s rewarding to empower enterprises with CX innovations like generative AI that can unlock the potential to automate complex customer use cases, significantly improve the quality of self-service conversations, and increase agent and customer happiness.”

Additional Resources

  • Discover more about Talkdesk’s participation at the Gartner IT Symposium/Xpo™ 2023.
  • See why Talkdesk was recognized as a Customers’ Choice in the 2023 Gartner Peer Insights “Voice of the Customer” for Contact Center as a Service (CCaaS). 

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About Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

About Gartner IT Symposium/Xpo 

Gartner IT Symposium/Xpo™ is the world’s most important gathering for CIOs and other IT executives. IT executives rely on these conferences to learn how to meet the moment and make a difference by providing the vision and results needed to lift their organizations to the next level. For more information, please visit

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Media Contact:

Christie Blake

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