Gartner IT Symposium/Xpo™
Walt Disney World Swan & Dolphin Resort | Orlando, FL
Oct. 16 – 19, 2023
We’re excited to meet you and share with you insights, best practices, and actionable takeaways around creating and delivering exceptional customer experiences.
Visit us at booth #945 to speak with our CX experts and see our solutions in action. Use discount code SYM33EDC to get $500 off full conference passes!
Book a meeting with us.
Speak with one of our experts—your path to better customer experience starts here.
Solution Provider Session
Supercharge contact center efficiency with generative AI
Swan Ballroom 6-11052
Wednesday, Oct. 18 at 3:15 – 3:45 p.m.
The dawn of generative AI is driving a fundamental paradigm shift for businesses by rapidly expanding what’s possible and accelerating enterprise adoption. In the contact center, generative AI can unlock the potential to automate complex customer use cases and significantly improve the quality of self-service conversations.
Join CK Kannan, Chief Product & Engineering Officer, and Ken Cohen, SVP Business Development and Consumer Sales, at JK Moving Services to learn how they increased sales conversion rate by 26% and reduced average handle time by 14% using Talkdesk’s generative AI-powered contact center.
Book a meeting with us.
With our automation-first solutions that leverage AI to optimize their most critical customer service processes, Talkdesk helps enterprises deliver a holistic customer experience journey that is unified and seamless – across any industry and through any channel.
Book a meeting to speak with one of our experts – let us know your preferred date & time.
Your path to better customer experiences starts here.
AI for agent assistance
Talkdesk Agent Assist™ empowers your agents by providing them with automated assistance, contextual recommendations, and next best actions during live calls and digital chat interactions.
AI for workforce management
Talkdesk Workforce Management™ leverages intelligent automations to help you accurately forecast customer demand, generate skills-based schedules to meet KPI goals, and also provide agents a flexible, intuitive way to manage their schedules and change requests.
AI for customer self-service
Talkdesk Virtual Agent™ is an AI-powered customer assistant that delivers the answers customers need, whenever they need them, through two-way natural dialogue on voice and digital chat channels.