Press Release
Talkdesk Financial Services Experience Cloud honored as “Game Changer” in 2025 Finopotamus Tekkie Awards
AI-powered customer experience platform for financial services recognized for innovation and impact in the credit union industry
PALO ALTO, Calif.—June 23, 2025—Talkdesk®, Inc. announced that Talkdesk Financial Services Experience Cloud™ has been honored with a 2025 Finopotamus Tekkie Award in the “Game Changer” category.
The Finopotamus Tekkie Awards celebrate technology solutions that are transforming the credit union industry. The “Game Changer” category specifically recognizes technologies that have been successfully deployed in credit unions and demonstrated a significant and positive impact.
Talkdesk Financial Services Experience Cloud is a customer experience automation (CXA) platform purpose-built to help credit unions overcome industry challenges and meet evolving customer expectations. With pre-built integrations to core banking systems, specialized workflows, and embedded AI, the platform enhances member interactions, streamlines operations, and helps drive loyalty.
“Being named a ‘Game Changer’ by Finopotamus is a powerful testament to the tangible impact our AI-powered platform is having on the credit union industry,” said Rahul Kumar, general manager of financial services and insurance at Talkdesk. “Credit unions are built on the foundation of member relationships, and we’re proud to provide them with the tools needed to serve members effectively and strengthen those connections.”
Credit unions using Talkdesk Financial Services Experience Cloud have achieved significant improvements in key metrics. For example, Apple Federal Credit Union improved its average speed of answer by nearly three minutes, and Municipal Credit Union achieved a 64% containment rate for inbound inquiries, projecting over $1 million in savings.
This latest award win adds to the growing industry recognition for Talkdesk Financial Services Experience Cloud, which was also recently named the “Best Customer Experience Solution” at the 2025 Banking Tech USA Awards.
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent orchestration that scales across service, sales, and support. At the core of CXA is the Talkdesk Data Cloud, which unifies structured and unstructured data—from CRMs, tickets, transcripts, and notes—into real-time, contextual knowledge. This enables AI agents to act with precision, resolve complex issues, and improve over time. CXA supports both cross-industry workflows and vertical-specific use cases in healthcare, financial services, retail, utilities, travel, and government. With a modular design, prebuilt agents, and a continuous automation cycle—Discover, Build, Orchestrate, Measure—Talkdesk delivers rapid time-to-value and long-term impact. Enterprises can modernize operations, reduce cost-to-serve, and drive sustainable growth—without needing a full rip-and-replace. Trusted by global brands, Talkdesk is transforming how the world delivers customer experience.
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Talkdesk Public Relations