Press Release

Talkdesk confirms sponsorship and participation at the Portuguese Association of Contact Centers International Conference

Regional businesses can see and hear first-hand how Talkdesk enables generative artificial intelligence-powered customer experience for enterprises worldwide


  • Talkdesk bolsters its presence in Portugal with sponsorship, a speaking session, and a booth at the Portuguese Association of Contact Centers (APCC) International Conference in Lisbon, Portugal.
  • The company will showcase its flagship Talkdesk CX Cloud™ and industry-specific Talkdesk Experience Clouds, highlighting how its generative artificial intelligence (GenAI)-powered cloud contact center platform delivers an exceptional customer experience (CX) for enterprises across multiple industries.
  • Talkdesk executives will lead informative sessions to help companies learn how to balance AI innovation with ethics while delivering an exceptional customer and agent experience. 


SAN FRANCISCO and LISBON, PORTUGAL – May 16, 2024 – Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, is sponsoring and participating in the Portuguese Association of Contact Centers (APCC) International Conference in Lisbon, Portugal, May 22, 2024. 

The annual event, with the theme “How Will Customer and Employee Experiences Change With A.I.?” this year, brings together exhibitors and Portuguese contact center decision-makers for a day of learning about the latest contact center trends, networking, and industry discussions.

Talkdesk will exhibit at stand 14 and provide interactive demonstrations to showcase how its generative AI (GenAI)-powered Talkdesk CX Cloud™ and Talkdesk Experience Clouds transform every step of the customer journey for a faster and more frictionless experience.

Garry Ovenell, Talkdesk vice president of Solution Engineering in Europe, the Middle East, and Africa (EMEA), and Guilherme Pinheiro, Talkdesk vice president of EMEA, will lead a session to guide businesses on how to maximize the benefits of AI in the contact center while ensuring a safe and ethical customer experience (CX). The session, Navigating Responsible AI in the Contact Center: Balancing Innovation and Ethics, will be held from 15:40 – 15:55 in English. The discussion will dive into the ethical challenges of deploying large language models (LLMs) and GenAI in the contact center —such as data bias, transparency, and privacy—and best practices for responsible integration. 

Some of the most innovative companies in Portugal and across EMEA, including EDP, Farfetch, Gold Energy, and TAP Air Portugal, use Talkdesk to provide exceptional customer experiences.

Supporting Quote

Guilherme Pinheiro, vice president of EMEA, Talkdesk, said: “Events like the APCC International Conference in Lisbon allow us to meet face-to-face with regional contact center leaders seeking solutions for a seamless, exceptional customer and agent experience. Customers and prospects in the Portuguese market are eager to learn how to balance AI innovation with ethics, and we look forward to discussing this topic and demonstrating how Talkdesk is empowering responsible AI in the contact center.”

About Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Media Contact:

Christie Blake

[email protected]