Talkdesk customers honored in 2026 Stevie Awards for Sales & Customer Service

CAI, Emprise Bank, Quadient, and Rocky Brands celebrated for transforming customer experience with Talkdesk Customer Experience Automation

PALO ALTO, Calif. —February 3, 2026—Talkdesk®, Inc. today announced that four of its customers—CAI, Emprise Bank, Quadient, and Rocky Brands—have been named Bronze winners in the 20th annual Stevie® Awards for Sales & Customer Service. These organizations were recognized for leveraging Talkdesk Customer Experience Automation (CXA) solutions to modernize operations, automate complex workflows, and deliver superior customer service.

The Stevie Awards are widely considered the world’s premier business awards. The 2026 winners were selected from more than 2,100 nominations across 41 nations and territories. More than 2,100 nominations were submitted this year for consideration. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees.

Four Talkdesk customers were honored in the following categories for their documented success in customer experience automation:

• Rocky Brands (Achievement in Best AI-Driven Customer Experience): Facing operational challenges and one-hour hold times during peak seasons, Rocky Brands deployed Talkdesk Retail Experience Cloud™ to unify its disconnected channels. The retailer implemented a broad range of CXA capabilities to streamline workflows, including an AI agent that now handles 40% of chat interactions. These automated efficiencies reduced average handle times to 4.5 minutes, transforming operations and enabling international expansion.

• Quadient (Achievement in Global Customer Service Excellence): Quadient utilized Talkdesk CX Cloud™ and a “channel-first” automation strategy to overhaul its global support. Deploying automations for self-service and for agent assistance, Quadient increased containment rates in key regions from 10% to 44% and eliminated the need for seasonal hiring.

• CAI (Best Use of Technology in Customer Service – Computer Industries): CAI transitioned from a reactive service desk to a predictive support model using Talkdesk CX Cloud. By leveraging CXA to assist live agents and automatically surface hidden issue patterns, CAI reduced incident detection times from 4 hours to under 15 minutes and increased agent productivity by 35%.

• Emprise Bank (Award for Innovation in Customer Service – Financial Services Industries): By consolidating 10 disparate systems onto Talkdesk Financial Services Experience Cloud™, Emprise Bank improved customer satisfaction scores by 13 points to over 95%. The bank utilizes 24/7 AI agents and sentiment analysis to provide personalized community banking at scale.

“We are proud to empower these companies as they move beyond the status quo to deliver a more intelligent, connected experience for their customers,” said Kush Parikh, senior vice president of customer experience at Talkdesk. “CX is evolving from a reactive support function into a primary driver of competitive differentiation. While Talkdesk delivers the AI foundation, it’s the strategic vision of our customers that transforms the technology into results. They are proving that investing in customer experience automation is an effective path to sustainable business growth.”

Winners will be celebrated during a gala banquet at the Marriott Marquis Hotel in New York City on March 5, 2026.

About the Stevie Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, the Stevie Awards for Technology Excellence, and the Stevie Awards for Sales & Customer Service. Each year more than 12,000 nominations from more than 70 nations are judged by more than 1,000 professionals in Stevie competitions. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

About Talkdesk

Talkdesk is leading a new era in customer experience with Customer Experience Automation (CXA) — a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.

At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.

Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.

Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Media Contacts

Talkdesk
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Stevie Awards
Nina Moore
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