Empower entire campuses with AI built for higher education CX.
Talkdesk Higher Education Experience Cloud™ is an AI-powered contact center platform for colleges and universities infused with Talkdesk Customer Experience Automation (CXA). It unifies service across admissions, financial aid, IT support, student life, and more, delivering faster, more personalized, and cost-effective experiences.
Purpose-built for higher education CX.
Colleges and universities face rising service demands from students, parents, faculty, and alumni—often managed through disconnected systems. Talkdesk Higher Education Experience Cloud unifies these in one intelligent platform built for the entire academic journey, with out-of-the-box workflows, omnichannel engagement, and pre-integrations that boost satisfaction and efficiency.
Introducing Talkdesk Higher Education Experience Cloud.
"The technology behind the features is complex, but the user experience is relatable and connective."
Charles Keene Associate Dean, Undergraduate Program Office del Tippie College of Business presso la University of Iowa
AI agents ready to help across campus.
Unify service across departments with a single, AI-powered contact center platform that integrates directly with your SIS, CRM, and IT systems. Use AI for more efficient and effective engagement:
- Scale automated self-service and forecast staffing during peak periods.
- Automate workflows and answers to facilities, parking, or food services questions.
- Ramp student agents and new hires faster with Copilot that provides real-time assistance during interactions.
Migliora la soddisfazione di studenti e genitori.
Deliver fast, personalized support across admissions, financial aid, and student services. Talkdesk connects channels and systems to answer questions instantly, guide next steps, and reduce wait times during high-demand periods like registration or FAFSA season.
Automate complex, high-impact inbound & outbound calls.
Talkdesk CXA orchestrates teams of AI agents to proactively engage students, alumni, or parents with personalized outreach for financial aid, admissions, athletics, advancement, and campus updates. And when they start an inbound call or chat, the experience is consistent, connected, and capable of resolving their needs without transfers and long waits.
Modernize campus customer experience.
Unify service across departments with a single, AI-enabled platform that integrates directly with your SIS, CRM, and IT systems. Gain visibility into service performance and streamline processes across admissions, advising, housing, and financial aid, and more all with out-of-the-box workflows optimized to your institution’s needs.
Le funzionalità di livello enterprise di cui ogni contact center universitario ha bisogno.
Coinvolgimento omnicanale
Offri un'esperienza all'avanguardia creando connessioni con gli stakeholder sul loro canale di scelta: voce, SMS, e-mail, chat, social media e altro ancora.
Self-service
Voice and digital autopilots resolve and automate high-value and high-volume workflows, providing 24/7 help and reducing the demand on live agents.
Assistenza agli agenti
Onboard new agents faster and help them provide accurate and consistent service with an AI Copilot that gives agents real-time answers and next best actions to address each stakeholder’s stated needs.
AI Agents for Education
Talkdesk Customer Experience Automation orchestrates and optimizes agentic AI for key use cases like checking aid status, viewing and paying tuition and fee balances, booking appointments, and resetting passwords.
Interazioni Outbound Proattive
Automate the dialing and messaging process to maximize outbound calling volume. Quickly provide students and administrators with important information during periods of high traffic. Engage students and parents proactively using AI-triggered SMS notifications.
Gestione della forza lavoro
Utilizza l'IA per generare previsioni sui contact center e ottimizzare le decisioni relative al personale e alla programmazione con meno lavoro amministrativo.
Implementazione e scalabilità flessibili
Una soluzione cloud-native offre la flessibilità necessaria per adattarsi ai picchi di volume durante i periodi di maggiore attività come le ammissioni e le iscrizioni.
Sicurezza e stabilità migliorate
Implementa l'IA in modo sicuro ed efficace. Una suite completa di strumenti consente di tenere sotto controllo il comportamento dell'IA e di stabilire barriere protettive, il tutto con un'interfaccia semplice e senza codice.
