Insights From CX Leaders: Realizing the Potential of AI in Customer Service

The transformative potential of AI in the contact center is clear to CX leaders, as are the risks of missing out on it. No longer seen as a tool for achieving efficiency, the true value of AI is increasingly seen in its potential to improve customer experiences.

It will take time and effort for organizations to lay the groundwork needed to realize that potential. There are signs this process is underway for many as organizations continue to grow investment in AI but scale back their near-term ambitions for it.

Join this session from the CCW Online: Future of the Contact Center 2022 event for insights from a global survey of 500 CX professionals on their experiences with AI, including:

• What leaders expect to gain from incorporating AI into customer service.
• Where organizations are making their investments in AI today.
• The common challenges organizations face in maturing their application of AI and how to overcome them.