SPRECHER:
Vincent Pham, Director of Product Management, Service Cloud, Salesforce
Peri McDonald, VP, Customer and Partner Marketing, Talkdesk
Every interaction matters when it comes to acquiring, serving or supporting your customer. The frequency of customer contacts and the level of expected service continues to rise. 93% of customers expect every interaction with a company to be excellent. This means every touchpoint must be personalized, timely and helpful. In order to meet these expectations, you need a comprehensive view of the customer with the ability to meet them on any channel, any time. Learn how integrating Salesforce with a cloud contact center can equip your team to deliver personalized experiences at any point during your customer’s journey.
