Customer Stories

USE CASE

Support and Sales

INDUSTRY

Travel

INTEGRATION

Zendesk

KEY METRIC

30% ↑ Acceptance Rates, ↑ NPS by 20 Points

"Talkdesk is a fantastic solution. I’d recommend it to any early stage startup wanting to setup customer service and also any larger operations. I think it can work in all different levels of growth, but really the flexibility, scalability, and the use of the tool itself is really great for agents and for managers."

Brendan James, Director of Customer Service

Watch Customer Story

With Talkdesk, Omio increased acceptance rates by 30% and boosted their NPS by 20 points.

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