United Nations Federal Credit Union works directly with people who serve the world. United Nations is a very important global organization which has many different needs that not all banks can handle to ensure our members financial peace of mind. And I think a lot of our members find that value in the UNFCU, where they can go to a unique organization that understands their financial needs and is ready to assist them at every opportunity. We've been using a legacy contact center software for almost twenty plus years. We need a change. So in that journey, we found Talkdesk. What I really like about Talkdesk is their understanding that we are not your typical financial institution. We serve members all around the world and very little footprint, so we really needed a very robust system. People need to feel comfortable using any tool because at the end of the day, member service is our core. We want to provide the best experience to our member. For me, the big difference going to Talkdesk because it really helped me help the agents, which entail then help the member. Right? So one feature that I love in Square by is the live monitoring. So when an agent is stuck in a call or is stuck in a unique scenario, it really allows you to tap into that and just be able to help them thoroughly, it works consistently every time. When we've implemented AI, where we saw the biggest value for the employees was when suddenly our quality service scores from the members started becoming more positive. There was a forty percent containment rate when we went live with it the very first week. They didn't directly say the AI helped me, but they referred to the agent was able to do this. So that to me tells me that that interaction was seamless to the member. Seeing the transition into Talkdesk, I saw how robust it was, you know, more into the agent experience as well. Being able to kind of do that screen share has helped them tremendously navigate digital banking and online banking in general. One of the biggest things I'm taking out of Talkdesk is just how supportive the vendor is in working with us and building on the capabilities that they have and showing us their product road maps and making things better and align with what we're looking for. The same trust and confidence that our members have in UNFCU, we also need to have in the tools that we use. The flexibility and the responsiveness have really been highlight of with Talkdesk. Based on your specific needs, Talkdesk is willing to work with you in order to try to help you get the more tailored product that would best serve you.