USE CASE
Support
INDUSTRY
Transportation
INTEGRATION
Custom CRM
KEY METRIC
↑ Productivity
GridWorks IC is a white label operator of high quality non-emergency medical transportation (NEMT) services for Medicaid managed care health plans. They work with community partners to integrate and support existing systems to deliver the highest quality NEMT services possible.
– Gaven Singh, Director of Technology
As a fast-growing company, scalability and flexibility were the two primary focuses behind Gridworks’ search for a contact center solution. Talkdesk’s easy-to-use interface allowed them to deploy new agents and IVRs in minutes. Combined with the data driven decisions from real-time insights, GridWorks experienced shorter hold times, shorter queues, higher productivity in their call center.
