GridWorks IC is a white label operator of high quality non-emergency medical transportation (NEMT) services for Medicaid managed care health plans. They work with community partners to integrate and support existing systems to deliver the highest quality NEMT services possible.
As a fast-growing company, scalability and flexibility were the two primary focuses behind Gridworks’ search for a contact center solution. Talkdesk’s easy-to-use interface allowed them to deploy new agents and IVRs in minutes. Combined with the data driven decisions from real-time insights, GridWorks experienced shorter hold times, shorter queues, higher productivity in their call center.