customer stories
Personalization travel support powered by AI.
USE CASE
Service & Support
INDUSTRY
Travel & Hospitality
INTEGRATION
Salesforce
KEY METRIC
80% of calls answered within 60 seconds
24/7 global workforce with centralized scheduling
↑ NPS increased by 30 points
Delivering proactive, personalized travel support through AI and automation.
Gant Travel is a business travel management firm that helps clients optimize travel spend through a strategic blend of technology, experienced professionals, and efficient processes. In addition to corporate travel, Gant also offers meeting and event planning services. The company supports travelers 24/7 with a globally distributed workforce of 100 to 150 agents located across the U.S., Guatemala, and the Philippines.
“We answer the phone with, ‘Thanks for calling Gant Travel. Am I speaking with Alex today? Great—looks like you’re traveling to San Francisco next week. How can I help? That level of familiarity has changed the whole dynamic—it makes a real difference in calming customers during stressful travel moments and resolving their needs quickly.”
Jim Conner, Director of Operations, Gant Travel
With Talkdesk, Gant Travel has reimagined its service model to meet the fast-paced, high-stakes needs of business travelers—anytime, anywhere. By unifying systems and deploying smart automation across channels, Gant has empowered its global workforce and delivered faster, more personalized support.
Intelligent prioritization automatically recognizes travelers in motion and routes them to high-priority queues, ensuring rapid response during disruptions like snowstorms or flight delays. SMS deflection adds channel flexibility, allowing travelers to engage on the go without being tied to a call.
From real-time routing to proactive messaging and AI-assisted communication, every enhancement moves Gant closer to its goal: seamless, stress-reducing service for the world’s most demanding travelers.
