When COVID-19 hit in spring 2020, it highlighted how some of Travelopia’s technology solutions, particularly those in their sales team were inflexible and brittle. With customer service operations across multiple regions and geographies, each facing their own changing restrictions, the company needed to be able to react quickly, so the customer service teams could better manage their time and avoid missing important customer calls. Travelopia partnered with Talkdesk to increase their ability to adapt to the rapidly changing landscape, which was a decision that made moving office-based agents to remote working easier.