customer stories
Modernizing service for a digital-first world.
USE CASE
Service & Support
INDUSTRY
Financial Services & Insurance
INTEGRATION
Financial Services Experience Cloud
KEY METRIC
↑ 13-point increase in customer satisfaction scores
↑ 40% survey response rate through SMS
↓ Replaced 9+ disconnected systems with a unified, AI-powered platform
Redefining Customer Experience Through Innovation and Connection.
For more than 60 years, Emprise Bank has combined innovation with a personal touch. Family-owned and based in Kansas, the bank has a long-standing commitment to investing in technology that supports customer goals—while staying true to its community-focused values.
"Talkdesk unified our systems, so we can better manage support requests and deliver stronger service to our customers."
Rob McGregor VP, Customer Experience and Channel Delivery, Emprise Bank
Emprise Bank’s AI transformation has streamlined operations by consolidating multiple systems into one unified platform, boosting customer satisfaction by 13 points and maintaining low wait times even as AI handles more routine inquiries. By strategically redeploying staff to focus on complex, high-value tasks rather than reducing headcount, the bank has improved efficiency and optimized costs. These innovations enable Emprise to offer 24/7 intelligent support, proactive issue resolution, and personalized customer experiences—strengthening its competitive edge while staying true to its customer-first values and community roots.
