40% ↑ in Pickup Rate
ClickPay, a New Jersey-based real estate payment processing platform, which enables property managers and landlords to bill and collect payments completely online, was founded in 2009 to solve the challenge of collecting, sorting and processing paper checks.
– Tim Kyse, Vice President of Customer Service
ClickPay’s legacy solution provided insufficient reporting, an unstable integration with Zendesk and could not scale with the company’s rapidly-evolving business. Talkdesk’s Advanced Analytics and Reporting almost immediately helped ClickPay identify areas of opportunity, effectively making data-driven decisions that kept their agents accountable for how they handle inbound calls. Other key features like Queue Callback enabled ClickPay to provide customer with a frictionless experience.