Unify customer service and collaboration with Talkdesk for Microsoft Teams.
Bring customer conversations, contact center tools, and team collaboration into a single workspace—right inside Microsoft Teams.
Bring tools and people together to deliver better customer experiences.
The certified Talkdesk for Microsoft Teams integration embeds the power of Talkdesk directly into the Teams interface, so agents and subject matter experts can collaborate and serve customers faster without switching apps.
All-in-one workspace, right inside Teams.
Empower agents with Talkdesk Workspace, Conversations App, and Copilot embedded directly in Microsoft Teams, bringing AI assistance, customer context, and collaboration tools together in one view.
Faster customer resolutions.
Keep teams informed with automated alerts and seamlessly transfer or conference customers with the right expert using secure two-way calling between Talkdesk and Microsoft Teams. All without leaving Teams.
Instant access to expertise.
Quickly find and connect with colleagues across your organization. With the Teams directory synced directly to Talkdesk, agents can search, click-to-call, and resolve issues on the spot.
Maximize your Microsoft investment while elevating customer experience.
Talkdesk for Microsoft Teams combines the collaboration power of Teams with the advanced contact center capabilities of Talkdesk including skills-based routing, omnichannel engagement, real-time AI assistance, and robust analytics. The result: a unified experience that lowers total cost of ownership, improves productivity, and helps your business deliver faster, more personalized service.
FAQs
Talkdesk for Microsoft Teams is a certified integration that embeds Talkdesk directly into the Teams interface. It gives agents and subject matter experts access to customer context, AI assistance, and collaboration tools without switching apps—helping resolve issues faster.
By unifying contact center tools with Teams collaboration, Talkdesk ensures agents can quickly find experts, transfer calls seamlessly, share automated alerts, and access AI-powered insights—all within Teams. This reduces resolution times and improves customer satisfaction.
Embedding means agents work in a single pane of glass. Unlike a basic connector, Talkdesk for Microsoft Teams brings interaction and AI components directly inside Teams. The result is higher productivity, lower total cost of ownership, and faster, more personalized customer service.