SpotHero, a Chicago-based startup, helps drivers easily locate and book parking spots in 13 major cities across the country. With thousands of loyal users searching for the perfect parking spot, the company’s support team, or “Customer Heroes,” have become experts at handling urgent support requests.
SpotHero’s Customer Heroes field roughly 19,000 calls a month with the help of Talkdesk and its seamless Desk.com integration. The company has also used the insights provided by Talkdesk Live to take meaningful steps for improving their service offering and call center metrics. These advancements have ultimately helped SpotHero become one of the customer support leaders of its industry and beyond.
To learn more about how SpotHero uses Talkdesk data to drive their phone support strategy, download the case study now.