Call Center Wednesday June 20, 2018

Q&A with Zumiez’s Customer Service Manager: How Do You Convert Customers into Passionate Fans?

"One of the things we know is that the way our customers behave now is the way other retailers’ customers are going to behave down the road. They’re not going to be our customer forever, they’re going to move on to a different brand as they mature."

– Megan Miles, Customer Service Manager, Zumiez

CX Meets UX: Designing for a Better Customer Experience and Agent Experience

Stitch Fix is the personal styling service tailored to your taste, budget, and lifestyle that helps men and women discover apparel and accessories that they love. By making customer-centric design choices, Stitch Fix reduces the number of service calls, increases revenue and improves overall customer experience. Watch this webinar recording to learn how to leverage your UX to improve customer experience.

Alison Jarris

Alison is the Senior Manager of Content Marketing at Talkdesk. When she's not writing and editing she's probably running in the Presidio or reading Haruki Murakami.

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