Call Center

What is the Best Time to Contact a Call Center?

What is the Best Time to Contact a Call Center?
by Talkdesk Data Team

July 24, 2018

Call Center

AI Now: Transforming Customer Experience Today [Webinar]

Thursday, August 9th, 2018 10AM PDT / 1PM EDT


Art Schoeller, VP and Principal Analyst, Forrester
Janice Rapp, Head of Product Marketing, Talkdesk

Join guest speaker, Forrester VP and Principal Analyst, Art Schoeller, and Talkdesk product leadership as we explore practical ways to get started on the path to AI/ML. You’ll take away:

  • How to transform your thinking about data for AI success
  • Why the new customer journey demands the right mix of Context + Data + AI
  • How AI will transform the concept of Proactive Customer Engagement
  • How AI impacts your recruitment, retention and training efforts
  • Why modern cloud architecture is the critical first step towards using AI

Talkdesk Data Team

The Talkdesk data team consists of a group of data scientists, data engineers, software engineers and BI specialists. Our goal is to transform data from a liability into an asset and to create competitive advantage by applying advanced data science technologies to important practice problems. Join us!

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