Opentalk® is a must-attend event for anyone passionate about customer experience (CX). Join other CX innovators and Talkdesk® customers on Pier 35 from April 22-23 to be inspired and energized with customer-obsessed ideas to take back to your own company.
Be entertained while learning (“enterlearn”) during the featured keynote with Dennis Snow, former Walt Disney World CX leader. Dennis’s customer service abilities were honed over 20 years with the Walt Disney World organization, where he developed his passion for service excellence. Dennis is a thought leader who helped to reinvent the entertainment industry looking at every interaction through the customer lens. Attendees of Opentalk 2020 will have an opportunity for a front-row seat to the magic behind creating memorable customer experiences and will hear how to implement CX best practices into their organizations.
General session is jam-packed with amazing speakers from innovative companies. Over the two days, you will hear from a diverse set of customers — enterprise and mid-market, US-based and EMEA-based — representing a range of industries. Some of these companies include Hornblower Group, YMCA of the USA, EmployBridge, Sysco, Boostability, Better Mortgage and John Paul. On Day 1, you will hear the Talkdesk vision from our CEO, Tiago Paiva and product innovation from our SVP of Product and Engineering, Charanya (CK) Kannan. And, I will host an energetic and informative customer panel on Day 2 you do not want to miss!
To make sure you have the right tools for CX success, we have 49 exciting sessions in seven tracks on CX Strategy, CX Best Practices, CX Innovation, and How To discussions. Attendees will hear from Talkdesk product experts and learn from the experiences of Talkdesk customers, including Avetta, Bottomline Technologies, CE Broker, Chillisauce, Clear, ClickPay, HotelTonight, Jane Software, Rover, Sysco, Trintech, Unison, Workfront, Xenial, Zumiez and more! With the various tracks available, you can determine a two-day jam-packed agenda that is perfect for you.
As we all know, we attend industry events to learn and to network — to have engaging conversations with like-minded people in our industry, to learn from others and to challenge our own thinking. Opentalk 2020 offers you numerous opportunities to do just that! Start the conference right by attending the Welcome Reception on April 21. Attend the Birds-of-a-Feather breakfasts offered on both days, selecting the topics that interest you most. Bring all of your learnings and questions to the Networking Reception on April 22 to discuss with other attendees. And, throughout the two days, meet with as many of your industry peers as you desire during all of the breaks and lunches.
Be sure to save time in your agenda to explore the Talkdesk Innovation Zone and Partner Pavilion. In the Innovation Zone, you’ll be able to see demonstrations of Talkdesk products, chat with our product experts and spend time with our solutions consultants. You can also explore the Partner Pavilion where you can learn more about all of the Talkdesk partners and how they can enrich your customers’ experience.
Register today for the premier CX event of the year. I look forward to seeing you there!
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