Contact Center Trends

Abandoned: an ice storm in Texas and why call centers need to evolve

Abandoned: an ice storm in Texas and why call centers need to evolve
by Génesis Longo

February 19, 2021

min read

Ebook

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Génesis Longo

Génesis Miranda Longo is the manager of industry marketing for retail, e-commerce and consumer goods. As a Mexican immigrant and Cornell University grad, she has spent her life in the food, grocery and ag industry. Apart from helping brands and retailers deliver incredible experiences, Génesis loves cooking spicy food with her husband, increasing diversity in tech and higher-education and compulsively online shopping.

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