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Talkdesk Digital Showdown: accelerating transformation while giving back

Peri McDonald

By Peri McDonald

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16 Must Ask Questions For Reference Checks

With all the bad 2020 brought, people also found the good. And the people working in contact centers—despite being hit hard by change, stress and frustration—rededicated themselves to customer service in such an inspirational way.

At Talkdesk, we witnessed some of these contact centers not just survive—but thrive. This renewed energy and passion informed our CX Transformation Roadmap, which outlines five progressive stages for building resilient cloud contact centers. In a continued effort to help our customers transcend with innovative technology, we’re excited to host the Talkdesk Digital Showdown: Innovations in CX on November 5.

This showdown will feature nine AppConnect partners and Talkdesk, and will bring the choice and innovation that our marketplace brings to our customers to the forefront. Cutting-edge solutions will be presented to a live audience that will vote for their favorite. Solutions will be across three categories, detailed below, and the winner will be crowned the most innovative CX solution AND will receive $10,000 to their charity of choice! But do not worry, no innovator will leave empty-handed; each has selected a charity that will receive a $1,000 donation in honor of their participation.

Category 1 : Operational & Cost Efficiency

The challenges of 2020 have had a significant impact on the way businesses think about costs while demanding new standards for CX. These changes present CX leaders with the opportunity to leverage cutting-edge technology to showcase their organizations as profit, not cost, centers.

Featured AppConnect Innovators:

Category 2 : Remote Contact Center Management

Remote and hybrid contact centers are here to stay. With the right cloud-based solutions and strategies, contact center leaders can optimize critical processes, reduce time and effort for supervisors, and drastically improve elements of the agent experience.

Featured AppConnect Innovators:

Category 3 : Remote Security

At-home employees and virtual contact centers introduce new risks, challenges and considerations for security leaders. It’s critical to adapt existing policies and create solutions with innovative technologies in order to secure the modern contact center.

Featured AppConnect Innovators:

Talkdesk is not only hosting this event, we’ll also share a live demo – and while we can’t win we will be making a donation to The Trevor Project on behalf of our team.

Join the fun on November 5 at 10:00 a.m. PT / 1:00 p.m. ET to compare the featured solutions, cast your vote and make a difference along the way!

Talkdesk Digital Showdown Innovations In Cx Nov2020

Talkdesk Digital Showdown: Innovations in CX

What does innovation in CX look like today? Join us for the Talkdesk Digital Showdown: Innovations in CX to see how Talkdesk and nine cutting-edge AppConnect partners are transforming contact centers.


Peri McDonald

Peri McDonald

Peri McDonald has spent her career building relationships with Customers and Partners - she loves being creative and helping everyone win while building inspired teams. In her spare time, Peri enjoys showing her kids the world and is often found with coffee in hand and a kid or a book in her lap.