Customer Service

SICOM Finds a Better Customer Experience in Talkdesk

SICOM Finds a Better Customer Experience in Talkdesk
by Taylor Johnson

August 1, 2018

"We felt Talkdesk was easier to use and understand straight off the bat. If you’re doing five thousand calls per week, you need something that’s easy to use so reps can get answers to customers quicker."

– SVP of Information Technology and Systems at SICOM

Customer Service

SICOM Increases First Call Resolution by 17x with Talkdesk

Taylor Johnson

Taylor is Associate Product Marketing Manager at Talkdesk. He lives in San Francisco and loves exploring the city looking for the best food in every neighborhood.

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