John Paul, part of the AccorHotels group, is an exclusive provider of luxury and premium loyalty, offering its clients best-in-class concierge service, relationship marketing/events, and cutting edge digital expertise. John Paul combines the unique know-how and skills of its 700 Concierges, and the operation of a global digital platform, with ultra-personalized content thanks to its innovative proprietary technology.
For John Paul, customer service is their business so they partnered with Talkdesk to modernize and unify its global customer service operations. Talkdesk Enterprise Cloud Contact Center will enable John Paul’s 700 agents worldwide to provide an exceptional customer experience to its clients and members. They are also looking forward to Talkdesk providing best-in-class efficiency and cutting-edge functionality.
The selection of Talkdesk is due in part to Talkdesk’s global reputation for reliability, its ironclad system security through PCI compliance, and seamless Salesforce integration across its locations in the United States, Europe and Asia. John Paul will leverage the comprehensive integration capabilities offered through Talkdesk for Salesforce, providing a complete customer profile for the Concierge, including the customer’s preferences.
“Our mission is to deliver the best 24/7 service everywhere in the world for our members. Our level of excellence requires exceptional communication capabilities across languages and geographics, making the cloud-based global platform solution from Talkdesk a perfect fit for our organization,” said Erwan Vezin, chief information officer, John Paul Group. “Talkdesk and John Paul have a shared perspective and focus on differentiating by providing a superior customer experience. We look forward to mutual success from this new collaboration.”
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