Customer Success

Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce

By Alan Manosca

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"My experience with Talkdesk so far has been easy. It’s user-friendly and that’s very satisfying for us."

Francisco Lisboa, Head of Customer Support

The longest road trip I’ve ever taken was an 11 hour trek from San Jose, California to Las Vegas, Nevada. Crossing the desert for a full day, tightly packed into a sedan did not make for a comfortable trip. I can definitely say that the allure of going to Las Vegas masked that discomfort as the drive home was much more agonizing than the drive there. The more time I spent on that road, the more RVs I began to notice and began to dream of stretching out on a full couch or playing cards at the dinette table. Those RV travelers sure had road trips figured out!

Indie Campers, one of Europe’s largest campervan rental companies, eliminates any of those comfort issues and offers the freedom and flexibility to create your own ultimate road trip experience. Starting off in 2013 as a 3 van rental company, Indie Campers has grown to a fleet of over 650 vehicles. Indie Campers currently operates in over 50 locations across Portugal, Spain, France, Germany, Netherlands, the United Kingdom, Switzerland, Belgium, Italy, Croatia, Sicily, Sardinia and Corsica.

Indie Campers faced many obstacles with their previous contact center solution. Consistent crashes and phone call disturbances prevented them from delivering a great customer experience. Software limitations, and the inability to utilize different numbers for their customers in various countries, kept them from being able to improve their processes in any way. Frustrated by these disturbances and limitations, Indie Campers sought a new provider who aligned with their mission to deliver 5-star customer service. They required a provider who delivered a high quality service, was easy to communicate with and provided the support they needed to be successful. Indie Campers selected Talkdesk for its intuitive, easy-to-use interface, deep integration with Salesforce and commitment to being a partner for life.

Talkdesk Customer Success Stories

Talkdesk for Salesforce provides Indie Campers with control over how their calls are logged and the daily activities of their agents. With the ability to log calls, Indie Campers is able to track all touchpoints with a customer, including inbound and outbound interactions.  Inbound customers also have the option to leave a voicemail which is properly tracked and assigned to the next available agent to call back. With Talkdesk, Indie Campers now offers local phone numbers in multiple countries, improving customer convenience and resulting in higher customer satisfaction. 

“The most innovative and customer-first companies are winning in today’s age of the customer and, as a result, need a contact center solution that can scale quickly to meet their rapidly evolving needs,” said Tiago Paiva, chief executive officer, Talkdesk. “By combining enterprise performance with consumer simplicity, built on cloud-native architecture for flexibility and easy customizations, Talkdesk enables our customers to improve customer satisfaction, increase productivity and make customer experience their competitive advantage.”

"It’s super intuitive, easy-to-use, and easy to track or find any phone call or to log whatever you need related to a specific phone call."

Leonor Sá Chaves, Supervisor of Commercial

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Alan Manosca

Alan is a Customer Marketing Manager at Talkdesk. He is a kind soul who enjoys making people smile and entertaining audiences through dance.