Leisure, Travel & Tourism
57% ↑ Call volume, 11% ↓ Avg speed of answer
Starting off in 2013 as a 3 van rental company, Indie Campers has become one of Europe’s largest campervan rental companies. With a fleet of over 850 vehicles, Indie Campers currently operates over 50 locations across Portugal, Spain, France, Germany, Netherlands, the United Kingdom, Switzerland, Belgium, Italy, Croatia, Sicily, Sardinia and Corsica.
Francisco Lisboa, Head of Customer Support
Lacking sufficient call quality and held back by system limitations, Indie Campers sought a solution that offered the quality and support they needed to deliver 5-star quality service to their customers.
Talkdesk’s intuitive interface and deep integration with Salesforce allows Indie Campers to accurately track or find all calls, giving them the ability to log information to a specific call or properly follow up with any customer.