Call Center Wednesday June 6, 2018

Optimize Network Variability to Improve Call Quality Up to 900%

Uncovering the Power of Reporting and Analytics in Contact Centers

Driving through a tunnel wearing sunglasses inhibits your ability to see what’s up ahead and react. Similarly, running a call center without proper reporting capability makes it more likely that you will incorrectly see what’s coming and run into trouble.

Talkdesk Data Team

Talkdesk data team consist of a group of data scientists, data engineers, software engineers and BI specialists. Our goal is to transform data from a liability into an asset and to create competitive advantage by applying advanced data science technologies to important practice problems. Join us!