Frost & Sullivan Highlights Talkdesk in Cloud Contact Center Buyers Guide

By Alison Jarris

0 min read

In Frost & Sullivan’s newly released Cloud Contact Center Buyers Guide, North America, Talkdesk was highlighted as the fastest-growing provider in the North American contact center software market. Talkdesk gained tremendous market share over the past year as more enterprises turn away from legacy contact center providers in favor of cloud technologies with flexible architecture and a dynamic set of software solutions.

Frost & Sullivan analysts conducted extensive primary and secondary research to highlight and assess the capabilities of top-performing cloud contact center providers. Each vendor was scored on two key factors: strength of vision and ability to execute.

“Talkdesk has shown meteoric growth in the cloud contact center market. Its enterprise platform has grown to more than 1,400 customers, supports 52,000 seats and has an annual growth rate of more than 100% in calendar year 2017,” said Nancy Jamison, Principal Analyst at Frost & Sullivan and author of Frost & Sullivan’s Cloud Contact Center Buyers Guide, North America, 2018. “Key differentiators that have contributed to this rise include fast and easy set-up, use and administration, as well as global voice-quality SLAs based on MOS measurements and ability to see across all centers with global visibility.”

Frost & Sullivan highlighted Talkdesk’s growing traction in the enterprise market. According to the report, “The size of Talkdesk’s customer base has increased along with customer growth. As of early 2018, customers with more than 100 seats represented 40% of its business. Talkdesk now supports customers ranging from very small to more than 1,400 seats. With the March 2018 launch of its Enterprise Contact Center Platform, this number will continue to increase.” Talkdesk’s partnerships with top master agents such as Intelisys, Avant and Telarus have been an important step forward in the business.

Since its inception at a hackathon in 2011, Talkdesk has grown to one of the most recognizable names in the contact center industry. The company has more than 300 employees worldwide with plans to grow to 500 engineering personnel in the next 18 months. The cloud-native enterprise contact center platform’s product innovation, global support infrastructure and AppConnect Innovation Ecosystem empowers companies to make customer experience a competitive advantage.

To learn more about Talkdesk and how leading enterprises around the world are improving their customer experiences, register to attend Opentalk 2018, November 7th and 8th in San Francisco.

2018 Cloud Contact Center Frost & Sullivan Buyer's Guide

Frost & Sullivan Buyers Guide

Learn why, according to Frost & Sullivan, Talkdesk is the fastest-growing provider in the cloud contact center market.


Alison Jarris

Alison was Senior Manager of Content Marketing at Talkdesk. When she's not writing and editing she's probably running in the Presidio or reading Haruki Murakami.