Delivering world-class customer service – lessons from The Mouse

Register now for Opentalk 2020 Virtual and learn from former Walt Disney World CX leader, Dennis Snow

 

This year we are transforming Opentalk® into a virtual event — all online and at no cost to you — on May 6. Save the date!

 

Opentalk 2020 Virtual includes a full day of thought-provoking content and presentations, including keynotes from Talkdesk® executives and CX visionaries, as well as on-demand breakouts featuring Talkdesk experts, customers and industry leaders. This free, immersive experience will give you access to extraordinary insights from the most disruptive and innovative speakers in customer experience (CX). Former Walt Disney World CX leader, Dennis Snow, will share his passion for “Delivering World-Class Customer Service – Lessons From The Mouse” with all attendees.

 

Based on 20 years with Walt Disney World, along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” keynote for delivering outstanding customer experiences. This keynote will give you the strategic tools to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty.

 

Participants will learn:

• Approaches that help your employees move from a task mindset to an experience mindset.
• A process for ensuring that your organization’s “backstage” environment never impacts the “onstage” customer experience.
• Four specific strategies for wowing customers every time.
• A mechanism for ensuring that your organization’s processes are designed through the “lens of the customer.”

 

Immediately following the keynotes, we kick-off CX Business Continuity Month, an incredible month of customer experience and business continuity best practices and strategies. Each week we will release new sessions full of insight and information—all delivered right to your desktop or mobile device to view when it best suits your schedule.

 

More about Opentalk 2020 Virtual

Opentalk 2020 Virtual will include breakouts on how to keep business moving forward even in times of crisis. 

 

Using Virtual Private Network (VPN) connections is a common alternative tactic employed by many companies to enable remote agents. This tactic is not future-proof, as it comes with the additional cost of buying and building out technology that will no longer be used once agents return to the contact center. VPN is a poor choice, notorious for its sub-standard call quality and limited capacity to support high call volumes. Fortunately, Talkdesk is offering innovative and unique options to address the pressing challenges of today’s work-from-home (WFH) reality:

• Talkdesk Now: Enables the industry’s fastest move to the cloud – companies can deploy a powerful cloud contact center solution in as little as 24 hours, including remote agents.
• Talkdesk Mobile Agent: Enables service agents and sales representatives to handle inbound and outbound calls virtually anytime, anywhere from their mobile devices. We are offering our Mobile Agent service to existing customers for free for three months. Sign up by May 1, 2020. 
• Talkdesk Boost: Enables companies to move to the cloud, with full contact center implementation, in less than two weeks, while retaining your current ACD routing. The subscription licenses are being offered for free for three months. Sign up by May 1, 2020.
• Talkdesk Academy: On-demand online training to certified on innovative cloud contact center solutions from Talkdesk. Talkdesk Academy means agents can ramp quickly. Once on Talkdesk, agents are instantly more productive and able to deliver better customer experiences.

 

Expect us to share success stories about these solutions during Opentalk 2020 Virtual. We are excited about what will be the premier CX event of the year and hope you will tune in. Register now!

 

More about Dennis Snow

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World organization. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.

 

Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, and Coca Cola. This division quickly became the fastest-growing venture of the Disney Institute and experienced repeat business of nearly 100%.

 

He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. In his last year with Walt Disney World, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team.

 

Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine and Verizon Wireless.