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What is the GDPR?

Talkdesk GDPR

Coming in May 2018, the General Data Protection Regulation (GDPR) will implement the biggest change to European privacy rules in 20 years, with the aim of protecting European Union citizens’ privacy. Requirements include strong individual consent, 72-hour breach reporting and high fines to encourage compliance. Naturally, the law holds all EU-based companies accountable for compliance, […]

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Introducing Callbar Electron

Introducing Callbar Electron

You may have heard that Google has begun the process of deprecating their Chrome Apps, starting first by shutting down the Chrome Web Store. At this point, apps downloaded from the web store can still be used, but they will be fully removed from Chrome at an undetermined time in Q1 2018. We’ve been aware […]

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Calculate How Much Talkdesk for Sales Increases Your Revenue

Talkdesk for Sales

When it comes to evaluating a new sales tool, there’s a simple way to determine a solution’s value: find out how much money it brings in. Sales is about revenue and new sales tools should be chosen based on how much new revenue they add. It’s as easy as that. At Talkdesk, we project revenue […]

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Customer Voice Management: Enabling Heroic Customer Relationships from the First Contact to the Last

Customer Voice Management

This article was originally written by Bill Hoppin, EVP of Sales, Marketing and Alliances at TalkIQ for Opentalk Magazine. Today we have so many ways to communicate with each other: email, text, social, web, chat, instant messaging, etc. Businesses are rapidly adopting these new channels to interact with their customers, but they all have one […]

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How Does Your Inside Sales Technology Stack Up?

Inside sales is equal parts art and science, with two seemingly competing goals: building personal connections with prospects and increasing the frequency of sales conversations. The best teams take advantage of the right tools to balance those priorities and find ways to increase both the quality and quantity of their sales opportunities. Talkdesk has put […]

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