During this product showcase, you can hear directly from our Global VP of Retail (and retailer at heart), Shannon Flanagan, about the first of its kind, Talkdesk Retail Experience Cloud™.
Shannon talks about what is going on in the world of retail, why we built the Talkdesk Retail Experience Cloud, and the problems it helps solve for retail CX leaders and customer service agents.
Additionally, our Global Solutions Engineer for Retail Experience Cloud, Cliff Miller, shares a live walk-through of our product, to show how it enables retailers to do the following:
- Provide exceptional service levels and speed to resolution for all customers during peak seasons.
- Reduce onboarding/training costs for customer service representatives.
- Improve reporting, visibility, and cross-functional decision making with interaction analytics.
- Leverage AI to automate where it makes sense, especially for common inquiries like “Where is my order?”
- Increase CSAT by meeting your customer where they are (social media, video, co-browse).
If you want to experience a live demo, you can request it here.
Otherwise, take a self-guided demo here.
