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Talkdesk helps retailers drive brand loyalty and customer lifetime value across digital and physical channels.

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A Customer Service Platform Made For Retailers

A better way to connect with your customers—wherever, whenever.

Talkdesk Retail Experience Cloud™ is the AI-powered, out-of-the-box, customer service platform specifically made for retailers to drive brand loyalty and customer lifetime value across digital and physical channels. A unified view of all customer interactions enables brands to meet customers where they are. Pre-configured retail workflows and scripts add value to every conversation, and intelligent bots that are fluent in retail accelerate speed to resolution.

"The art of good retailing has never been more challenging. The number of exceptions requiring customer service are increasing and becoming more complex. Some customers prefer speaking to a live person, others want to chat, video, email, or text when they need assistance. Retailers must meet their customers where they are when it comes to customer service, and technologies like the Talkdesk Retail Experience Cloud enable them to do so."

Steve Rowen Managing Partner at RSR

Key features.

Request a free demo and consultation to see how you can better connect with, care for, and know your customers—wherever, whenever—with Talkdesk.