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Talkdesk helps retailers drive brand loyalty and customer lifetime value across digital and physical channels.

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A Customer Service Platform Made For Retailers

A better way to connect with your customers—wherever, whenever.

Talkdesk Retail Experience Cloud™ is the AI-powered, out-of-the-box, customer service platform specifically made for retailers to drive brand loyalty and customer lifetime value across digital and physical channels. A unified view of all customer interactions enables brands to meet customers where they are. Pre-configured retail workflows and scripts add value to every conversation, and intelligent bots that are fluent in retail accelerate speed to resolution.

"The art of good retailing has never been more challenging. The number of exceptions requiring customer service are increasing and becoming more complex. Some customers prefer speaking to a live person, others want to chat, video, email, or text when they need assistance. Retailers must meet their customers where they are when it comes to customer service, and technologies like the Talkdesk Retail Experience Cloud enable them to do so."

Steve Rowen Managing Partner at RSR

Key features.

Purpose-built retail workspace

Customer information, including order history, loyalty status, and service interactions brought into a single view.

Out-of-the-box retail workflows

Pre-built workflows and scripts for common retail customer service use-cases:
-Where is my order? -Returns/exchanges-Order processing/ changes.

Pre-trained with AI for retail expertise

Human-in-the-loop technology, already fluent in retail, understands and responds to common retail terms.

Deeply integrated with commerce systems

Information from commerce systems can be directly updated in agent workspace. Agents can view shopping carts, process or modify orders, etc.

Voice and digital channels

Video chat, social media, live chat (with cobrowse), voice, SMS, and email.

Unification of physical and digital

Customer visibility for online and in-store associates.

Smart routing

Priority routing to store and contact center.

Self-service solutions

Retail specific AI-powered knowledge base and conversational bots.

Next-best-action

Real-time agent assistance and recommendations.

Real-time sensors

Proactive alerts triggered by keywords and sentiments.

Interaction analytics

Speech and text analytics that highlight customer pain points.

Customized dashboards and visualizations

Visibility into real-time and historical analytics.

Proactive engagement

Automated notifications over voice and digital channels.

Workforce and Quality Management

Staffing and coaching optimization.

Surveys

Omnichannel customer feedback.

60+ Pre-built integrations

Shopify, Salesforce, Microsoft, Zendesk, Kustomer.

Request a free demo and consultation to see how you can better connect with, care for, and know your customers—wherever, whenever—with Talkdesk.