How to Best Use Contact Centre Metrics

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Natalie Calvert, CEO at CX High Performance
Justin Robbins, Senior Manager of Content Marketing at Talkdesk
Jonty Pearce, Editor at Call Centre Helper

“You can’t manage what you can’t measure” is a popular management adage. In this on-demand webinar, you will learn how you can use the right measures in your business and benchmark against other companies for ultimate metric success in your contact centre.

Key insights you will take from the webinar:

  • The right measures for Contact Centre performance
  • Top Industry Standards for Call Centre Metrics
  • Spotlighting Customer Satisfaction
  • Pinpointing Performance Gaps
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