Talkdesk wins Best AI-based Customer Experience Solution at the 2025 Globee Awards for Artificial Intelligence

Talkdesk Ascend AI recognized in prestigious global awards program for leveraging AI to transform customer experiences 

PALO ALTO, Calif.— May 14, 2025—Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it has been named a winner at the Globee® 2025 Artificial Intelligence Awards. The Globee Awards is a premier global recognition program honoring individuals, teams, and organizations driving innovation in artificial intelligence. 

Talkdesk won a Gold Globee for Best AI-based Customer Experience Solution in recognition of the Talkdesk Ascend AI platform. The award specifically recognizes the use of agentic and generative AI (GenAI) to transform how businesses engage with their customers. Talkdesk Ascend AI is an end-to-end platform for customer experience that helps brands take advantage of AI without replacing existing contact center systems. The platform uses AI to automate self-service, empower agents, discover insights in customer data, and streamline back-office workflows for more than 3,000 global customers.

“The 2025 winners reflect the innovation and forward-thinking mindset needed to lead in AI today,” said San Madan, president of the Globee Awards. “With over 2,995 professionals globally participating in data-driven evaluations, this recognition truly represents industry-wide respect and validation.”

“Talkdesk has put AI at the center of better customer experiences since 2018. We saw its potential early on and have continued innovating to bring the latest AI advances into our platform. Talkdesk Ascend AI is the result of this commitment. We are so proud that the Globee Awards recognize its impact in changing how companies connect with their customers,” said Munil Shah, chief technology officer of Talkdesk. 

This Globee Award follows other recent industry recognition for Talkdesk, including finalist status for Automation Solution of the Year at the upcoming CCW Excellence Awards and winning a 2025 Excellence in Customer Service Award from the Business Intelligence Group.

About Talkdesk 

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.  

Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk. 

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. 

About the Globee Awards 

The Globee Awards present recognition in ten programs and competitions, including the Globee Awards for Achievement, Globee Awards for Artificial Intelligence, Globee Awards for Business, Globee Awards for Excellence, Globee Awards for Cybersecurity, Globee Awards for Disruptors, Globee Awards for Impact, Globee Awards for Innovation (also known as Golden Bridge Awards®), Globee Awards for Leadership, and the Globee Awards for Technology. To learn more about the Globee Awards, please visit the website: https://globeeawards.com.

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Talkdesk Public Relations
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