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<h2>O futuro da Inteligência Artificial (IA) no contact center: como transformar a experiência do cliente com IA e automação</h2>
<h4>Um novo relatório da Talkdesk Research™ revela o que esperar sobre o futuro da IA no contact center.</h4>
<p class="text text--16">Talkdesk Research™ focuses on delivering innovative  thought leadership on customer experience. <a href="/pt-br/resources/reports/the-future-of-ai-in-the-contact-center/" rel="noopener" target="_blank">The future of AI in the contact center</a> is a report that presents the results of a quantitative online survey with 916 interviews among CX professionals across 11 different global markets.</p>
<p class="text text--16">As empresas pretendem investir mais em IA até 2025 porque os profissionais de CX reconhecem a IA e a automação como ferramentas poderosas para melhorar a experiência do cliente no contact center.</p>
<p class="text text--16"><img alt="Future Ai Contact Center Sl Swap" class="alignnone size-full wp-image-67939" decoding="async" height="2796" loading="lazy" sizes="(max-width: 1200px) 100vw, 1200px" src="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/future-ai-contact-center-pt-br.png" srcset="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/future-ai-contact-center-pt-br.png 1200w, https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/future-ai-contact-center-pt-br-600x1398.png 600w" width="1200" /></p>
<br />
<p class="text text--16"><strong>A IA chega para atender aos desafios e responder às oportunidades dos contact centers hoje. </strong></p>
<p class="text text--16">For further detail about these four key predictions and the future of AI in customer experience and the contact center, download the report <a href="/pt-br/resources/infographics/future-of-ai-in-contact-center/" rel="noopener" target="_blank">The future of AI in the contact center<strong>.</strong></a></p>


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The global state of CX 2023

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A new report by Talkdesk Research™ reveals what to expect for the future of AI in the contact center. For further detail, download the report.

O futuro da Inteligência Artificial (IA) no contact center: como transformar a experiência do cliente com IA e automação

Um novo relatório da Talkdesk Research™ revela o que esperar sobre o futuro da IA no contact center.

O futuro da IA no contact center

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