Customer Stories

Customer Avetta Logo


Sales and service


Transportation & Logistics
Information Technology & Services




Increased agent engagement

Building the connections that build the world.

Avetta is a supply chain risk management company focused on connecting the world’s leading organizations with qualified suppliers, contractors, and vendors. Avetta brings unmatched visibility to companies through cloud-based technology and human insight.

"I would definitely recommend Talkdesk. They have a lot of different features and functionality that allow us to be successful as a contact center."

Spencer Petty, Manager of Supplier Operations, Avetta

After experiencing frequent outages and CRM integration challenges with their previous contact center solution, Avetta focused on finding a partner that not only resolved those issues but also delivered quality customer service.

Reliability was a key reason Avetta chose Talkdesk as their preferred partner. The seamless integration with Salesforce provided real-time insights into their metrics and helped them better understand their call volume.

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Talkdesk for Salesforce provides Avetta with real-time insights into their metrics. The reliability of both the platform and Talkdesk customer service supports Avetta in continuously delivering exceptional customer experiences.

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