Histórias de clientes
CASO DE USO
Sales and service
SETOR
Transportation & Logistics
Information Technology & Services
INTEGRAÇÃO
Salesforce
MÉTRICA CHAVE
Increased agent engagement
Building the connections that build the world.
Avetta is a supply chain risk management company focused on connecting the world’s leading organizations with qualified suppliers, contractors, and vendors. Avetta brings unmatched visibility to companies through cloud-based technology and human insight.
"I would definitely recommend Talkdesk. They have a lot of different features and functionality that allow us to be successful as a contact center."
After experiencing frequent outages and CRM integration challenges with their previous contact center solution, Avetta focused on finding a partner that not only resolved those issues but also delivered quality customer service.
Reliability was a key reason Avetta chose Talkdesk as their preferred partner. The seamless integration with Salesforce provided real-time insights into their metrics and helped them better understand their call volume.
Veja o histórico do cliente.
O Talkdesk for Salesforce fornece à Avetta insights em tempo real sobre suas métricas. A confiabilidade da plataforma e do atendimento ao cliente da Talkdesk apoia a Avetta na entrega contínua de experiências excepcionais ao cliente.
