Casi di Successo
CASO D'USO
Sales and service
SETTORE
Transportation & Logistics
Information Technology & Services
INTEGRAZIONI
Salesforce
METRICE CHIAVE
Increased agent engagement
Building the connections that build the world.
Avetta is a supply chain risk management company focused on connecting the world’s leading organizations with qualified suppliers, contractors, and vendors. Avetta brings unmatched visibility to companies through cloud-based technology and human insight.
"I would definitely recommend Talkdesk. They have a lot of different features and functionality that allow us to be successful as a contact center."
After experiencing frequent outages and CRM integration challenges with their previous contact center solution, Avetta focused on finding a partner that not only resolved those issues but also delivered quality customer service.
Reliability was a key reason Avetta chose Talkdesk as their preferred partner. The seamless integration with Salesforce provided real-time insights into their metrics and helped them better understand their call volume.
Guarda la storia del cliente.
Grazie a Talkdesk for Salesforce, Avetta è in grado di ottenere informazioni in tempo reale sulle metriche. L'affidabilità della piattaforma e del servizio clienti Talkdesk offre ad Avetta tutto il supporto necessario per offrire costantemente customer experience eccezionali.
