Sales and Service
Supply Chain Risk Management
Increased Agent Engagement
Avetta is a supply chain risk management company focused on connecting the world’s leading organizations with qualified suppliers, contractors, and vendors. Avetta brings unmatched visibility to companies through cloud-based technology and human insight.
Spencer Petty, Manager of Supplier Operations, Avetta
After experiencing frequent outages and CRM integration challenges with their previous contact center solution, Avetta focused on finding a partner that not only resolved those issues but also delivered quality customer service.
Reliability was a key reason Avetta chose Talkdesk as their preferred partner. The seamless integration with Salesforce provided real-time insights into their metrics and helped them better understand their call volume.