Histórias de clientes
CASO DE USO
Sales and service
SETOR
Transportation & Logistics
Information Technology & Services
INTEGRAÇÃO
Salesforce
MÉTRICA-CHAVE
Increased agent engagement
Building the connections that build the world.
Avetta is a supply chain risk management company focused on connecting the world’s leading organizations with qualified suppliers, contractors, and vendors. Avetta brings unmatched visibility to companies through cloud-based technology and human insight.
"I would definitely recommend Talkdesk. They have a lot of different features and functionality that allow us to be successful as a contact center."
After experiencing frequent outages and CRM integration challenges with their previous contact center solution, Avetta focused on finding a partner that not only resolved those issues but also delivered quality customer service.
Reliability was a key reason Avetta chose Talkdesk as their preferred partner. The seamless integration with Salesforce provided real-time insights into their metrics and helped them better understand their call volume.
Assista à história do cliente.
A Talkdesk for Salesforce proporciona à Avetta opiniões em tempo real relativamente às suas métricas. A fiabilidade tanto da plataforma como do serviço de apoio ao cliente da Talkdesk apoia a Avetta a proporcionar continuamente experiências excecionais aos clientes.
